TCC Libraries Circulation

Community and Consortium Refresher Training (2022)

This training is a refresher on how to create community patron accounts in Alma and community cards. It is also training on procedures for creating accounts for VTC and VIVA consortium patrons in Alma and issuing library cards.

View and complete the Circulation Refresher Training Presentation 2022 PPT. On the last slide click on the "Link to the Knowledge Check Site" to answer the review questions. After completing the required questions, click on the link to the survey to provide feedback about the training.

TCC Circulation Training: Policies (2019)

Basic Circulation Functions (2019)

Using your fake community patron account from Module 2, complete the following basic circulation functions. Instructions are located on the Circulation Procedures page in addition to being embedded below. If you are unable to complete any of these steps because your Alma roles do not allow you to, please see your Circulation Supervisor! 

1. Look up your fake community patron account by name.
2. Check out an item to that account.
3. View your current loans.
4. Click on the TCC logo in the upper left-hand corner.
5. Search for the patron account using the item you checked out.
6. See where you can renew an item but do not renew this item.
7. Check that item back in.
8. Put an item from another TCC campus on hold for yourself using this patron account.
9. Change the pick-up location for that hold.
10. Delete the hold.
11. View the attachments to see past fulfillment activities. 

TCC Libraries Incident Report (2021)

According to Policy 5302 Use of Libraries, incident report forms are required for documenting "unacceptable behavior of a library patron, revocation of a patron’s library privileges, or assistance from TCC’s Safety and Security Department.” Your supervisor may also ask you to complete an incident report form to document other incidents.

When an incident takes place that requires documentation, amidst the anxiety that might be present, it’s easy to overlook a few important details that you will need for the report.

To make the process easier and keep it as accurate as possible:

• Take notice of the time of day.
• Obtain the names and contact information of anyone involved and any witnesses.
• If security is involved, obtain the name of the security officer before he leaves
• Type a draft in Word as quickly as possible while the incident is fresh in your mind.
• Fill in the Incident Report form (attached) sign and date it and have your Supervisor sign and date it.
• The supervisor will submit it to the appropriate channels.

For guidance, be sure to contact your respective Coordinator.

Communication

View the videos for communication in the workplace and the library.  There will be questions on the quiz at the end of this training module.