Research Guides: TCC Libraries Circulation: Circulation Training

TCC Circulation Training: Consortia

Community and Consortium Refresher Training (2022)

This training is a refresher on how to create community patron accounts in Alma and community cards. It is also training on procedures for creating accounts for VTC and VIVA consortium patrons in Alma and issuing library cards.

View and complete the Circulation Refresher Training Presentation 2022 PPT. On the last slide click on the "Link to the Knowledge Check Site" to answer the review questions. After completing the required questions, click on the link to the survey to provide feedback about the training.

Circulation Refresher Training Presentation 2022
Review and Complete the Circulation Refresher Training PPT presentation!
Circulation Refresher Training Presentation 2022 (PDF)
PowerPoint Slides of the Circulation Refresher Training in PDF format.
Knowledge Check Review Questions 2022
A PDF copy of the review questions from the Knowledge Check Review.

Community Patron
Resources for creating a community patron account, accounts for VTC and VIVA students, and searching for VCCS accounts.

Link to Acronyms used at TCC

TCC Circulation Training: Policies (2019)

TCC Circulation Training: Policies

Practice Worksheet 2019 Circulation Training I: Policies
Use this worksheet to answer the questions. Don't forget to submit the responses in the Google Form!

QUIZ 2019 Circulation Training I: Policies
After completing the practice worksheet, submit responses in this Google Form. After clicking SUBMIT, VIEW SCORE to get some immediate feedback. Your circulation supervisor will also see you to follow up on any incorrect responses.

TCC Circulation Training: Patrons

TCC Libraries Incident Report (2021)

According to Policy 5302 Use of Libraries, incident report forms are required for documenting "unacceptable behavior of a library patron, revocation of a patron’s library privileges, or assistance from TCC’s Safety and Security Department.” Your supervisor may also ask you to complete an incident report form to document other incidents.

When an incident takes place that requires documentation, amidst the anxiety that might be present, it’s easy to overlook a few important details that you will need for the report.

To make the process easier and keep it as accurate as possible:

Take notice of the time of day.
Obtain the names and contact information of anyone involved and any witnesses.
If security is involved, obtain the name of the security officer before he leaves
Type a draft in Word as quickly as possible while the incident is fresh in your mind.
Fill in the Incident Report form (attached) sign and date it and have your Supervisor sign and date it.
The supervisor will submit it to the appropriate channels.

For guidance, be sure to contact your respective Coordinator.

Library Incident Report Form

Autism (2021)

View the video on "Assisting Library Users on the Autism Spectrum." There is a quiz at the end of this training module.

The video is a little over 35 minutes, but we're only concentrating on a portion of the video. The video should start at 0:53 and end at 18:06.

Circulation Training: Patrons Activities

Training 5 Quiz
After completing the practice worksheet, submit responses in this Google Form. After clicking SUBMIT, VIEW SCORE to get some immediate feedback. You will also receive an email receipt of the answers you provided on the quiz. Your circulation supervisor will also see you for a follow up on any incorrect responses.

Training 5 Quiz
Use this worksheet to answer the questions. Don't forget to submit your responses in the Google Form!

TCC Circulation Training: Overview Activities

Circulation Training: Overview Activities

Training 6 Quiz
Use this worksheet to answer the questions. Don't forget to submit your responses in the Google Form!

Training 6 Quiz
After completing the practice worksheet, submit responses in this Google Form. After clicking SUBMIT, VIEW SCORE to get some immediate feedback. You will also receive an email receipt of the answers you provided on the quiz. Your circulation supervisor will also see you for a follow up on any incorrect responses.

TCC Circulation Training: Professionalism

Communication

View the videos for communication in the workplace and the library. There will be questions on the quiz at the end of this training module.

Email Etiquette

View the videos for email etiquette and read the articles on suggested email etiquette and how to respond to an angry or emotional email.

11 Email Etiquette Rules Every Professional Should Know
This article was suggested at the end of "Tips for Good Email Etiquette."
How to Respond to Angry or Emotional Emails, Professionally
This article provides tips on how to respond to angry or emotional emails in a professional manner.

Phone Etiquette

View the videos on phone etiquette and read all of the articles listed below the videos.

Please note: If you are not able to view the "When the Phone Rings: Telephone Skills for Better Service" video, click on the title (listed below the video).

When the Phone Rings: Telephone Skills for Better Service
If the embedded video above does not play, click on the above link to view the video.

Professionalism Activities

Training 4 Quiz
Use this worksheet to answer the questions. Don't forget to submit your responses in the Google Form!

Training 4 Quiz
After completing the practice worksheet, submit responses in this Google Form. After clicking SUBMIT, VIEW SCORE to get some immediate feedback. You will also receive an email receipt of the answers you provided on the quiz. For the questions that required long answers, circulation supervisors will check them and get back with you. Your circulation supervisor will also see you for a follow up on any incorrect responses.

TCC Libraries Circulation

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