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Library Technology Troubleshooting

Copiers

  • Black and white photocopies are $0.10 per page.
  • Double-sided copies are $0.20.

Printers

variquest printer

The VariQuest Perfecta 2400STP color printer is located at the Portsmouth Campus Library.

The VariQuest Tech Support number is 800-328-0585.

If you would like to request a print job please fill out the request form below.

 

Phones

Phone ​Features​​​

Transfer a Call

  1. Press the soft key trnsfer.
  2. When you hear a new dial tone, dial the number you wish to transfer the call to.
  3. It is proper phone etiquette to advise the new party that you are transferring a call to them.
  4. Press the soft key trnsfer button a second time.

Ad-hoc Conference Call

An ad-hoc conference can be a maximum of 4 parties including yourself.

  1. Dial the first party.
  2. Once party answers, press the soft key "More".
  3. Press soft key "Confrn". You will hear new dial tone.
  4. Dial the next party.
  5. Press the conference key again.
  6. To add a third party, repeat steps 2 through 5.

Corporate Directory
The IP phone corporate directory provides quick access to telephone numbers of college personnel. You can search by last name or first name and connect with a push of a button.

  1. ​​Press "Directories" button.
  2. Use the Scroll key to select Corporate Directory.
  3. Press Select soft key.
  4. Use the scroll key to search on last name, first name, or phone number.
  5. Use the number pad to select letters and scroll key to select employee.
  6. Press Dial soft key to dial number.

Dial In-State Long Distance
If you are dialing a long distance number to other Virginia state agencies, you can dial for free by using this feature.

  1. Dial 8.
  2. Wait for second dial tone.
  3. Dial 10 digit telephone number.  It is not necessary to dial "1".

Voicemail Features

Accessing Voicemail (off-campus)
If you are out of the office and would like to check your voicemail from off campus follow these instructions:

  1. Dial 822-1999
  2. Press the * key (star key)
  3. Enter your ID (telephone extension)
  4. Press the # key (pound key)
  5. Enter your password: 5236 (This is the initial password. You will be required to change it.)
  6. Press the # key (pound key)

Accessing Voicemail (on-campus)
Checking Messages at your desk:

  1. Press the messages button on your phone.
  2. Enter your password: 5236 (This is the initial password. You will be required to change it.) Enroll, if needed.
  3. Press 1 to hear a new message.
  4. Press 3 to hear a saved message.
  5. Press 7 to delete a message.

Checking messages from another Cisco phone

  1. Dial 2-​1999.
  2. Press the * key (star key).
  3. Enter your ID (telephone extension).
  4. Press the # key (pound key).
  5. Enter your password: 5236 (This is the initial password. You will be required to change it.)
  6. Press the # key (pound key).

Change/Create Greeting

  1. ​Pickup your handset and press the Message Button​
  2. Enter your extension and password and #
  3. Press “5” for set up options
  4. Press “1” for greetings
  5. Press “1” to record greeting
  6. Press "2" to turn on/off alternate greeting
  7. Press "3" to edit other greetings
  8. Press "4" to hear all greetings 

Modified by Ryan Crocker on April 8, 2021.

​If you are experiencing any problems, please con​​tact the Help Desk at 822-2457 or helpdesk@tcc.edu for the quickest response.​​​​​​