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Library Technology Troubleshooting

Technology Reporting

When to contact OIS

The Office of Information Systems (OIS) supports voice, video, and data services to meet the instructional and administrative needs of the college. Contact OIS when you need assistance with:

  • Hardware (CPU, monitor, keyboard, phones, etc.)
  • Software installation, updates and support
  • Email and TCC network access, including passwords

You can submit at ticket to the help desk in two ways:

Send an email to HELPDESK@tcc.edu

Or use your network username and password to login in here: https://helpdesk.tcc.edu/tickets/

How to Create a HELPDESK Ticket

When to submit a Tech Ticket

Before you submit a ticket, check out our troubleshooting tips.

Click on the button below if you still need assistance with:

  • Alma
  • Circ-IT (Self-Checkout)
  • Databases and E-resources
  • Equitrac (Printing)
  • Interlibrary Loans (ILLs)
  • iTeam
  • LibChat
  • Quick Search (Primo)
  • Scanner
  • Security Gates
  • Website
  • Write Tags & RFID Pads

How to Submit a Tech Ticket

 Instructions for filling out the Tech Ticket form

To submit a Tech Ticket...