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JUL Operating Manual

Computer Labs & Technology

The JUL has two public-access computer labs. The first floor computer lab (1CL) has 39 computers, 3 printers, a scanner, and a photocopier. The second floor lab (2CL) has 138 public access computers, 2 computers for engineering students, 1 ADA computer, 8 printers, and 2 scanners. The first floor lab has a VBPL-owned CAC reader, which reads the "Common Access Card," or the smart card that military and government workers may have for secured access to sensitive data and locations such as their leave and earnings statement.

Patrons need either a TCC ID (current students, faculty, and staff are entitled to unlimited time in the labs) or a current TCC community card or a VBPL D- or K-card (community patrons are entitled to 2 hours per day.) 

Lab assistants are responsible for the following:

  • assisting patrons with logging on to the computers and Wi-Fi
  • accessing programs and resources
  • printing, scanning, and photocopying
  • troubleshooting, simple repair, and reporting technology problems
  • answering directional questions
  • documenting transaction with the reference statistics form
  • referring reference questions to the Reference Desk
  • referring account questions to the Welcome Desk

For technical assistance for TCC equipment, report the problem to a TCC staff member who can submit a Library Tech ticket or a HelpDesk ticket.

VBPL computers are all labeled with a red inventory tag, which will assist you in recognizing whether a computer is property of VBPL or TCC. After first troubleshooting a computer, please notify the floor manager on duty for VBPL for assistance in placing a HEAT ticket with the City IT department if needed.

Any problems with the AMH should be reported first to the floor manager before calling in an IT ticket, since the manager first needs to determine the error and if it can be fixed in house. AMH failures are reported to the library Tech Services division.

PRINTING

COPYING

The TCC staff photocopier is on the 2nd floor in the staff area.

The public photocopier is in the 1st floor computer lab. Copies are $.10 per page ($.20 for double sided copies.) The copier also serves a scanner and can save to a flash drive.

Problems with these copiers should be reported to Tarena Caffee for troubleshooting and repair.

SCANNING

Scanners are available at no cost for public use in both computer labs. Customers will need a flash drive to save their work, but if they do not have one, they may borrow one from the desk to save their file and email it to themselves from a lab PC.

FAXING

The JUL does not have a fax machine for public use, but there are free resources that allow patrons to fax from a computer. There are limits to the number of pages, and patrons may need to scan print files before faxing.

There is a computer identified for use by patrons with disabilities in the second-floor lab near the reference desk. The computer provides access to specialized software, and the adjustable-height desk is operated electronically. In the filing cabinet at the reference desk, there is the power cord to operate the adjustable-height desk, a flash drive with the JAWS program, and headphones for patron use at this machine.

Here are some links to basic training videos for the specialized software:

Wi-Fi is available on the TCC Networks AccessTCC (for the public) and SecureTCC (for TCC-affiliates). See links and documents below for more information.