Between VCCS, CoVB, TCC, and VBPL, there are several technological systems that keep the library running and staff engaged with their larger organizations. Below lists some of those systems, a brief description, and their purpose. All privacy policies protecting personal information established by the authorizing agency must be strictly followed by users whether City or College.
JUL’s City Share site is a holding point where both VBPL and TCC staff can access happenings in the building and items of interest including JUL events, policies and procedures, and an estimated calendar for the current year. Each staff member should be able to access the site, so please let a VBPL manager know if you are unable to, and she will assist you in putting in a HEAT ticket with the City’s IT department.
SharePoint is TCC's staff intranet and is only available to TCC staff.
Safeguarding Personal Information (Paraphrased from 5/4/2016 email to all TCC staff from Curt Aasen)
TCC Policy 1104 (Privacy) restricts the emailing of personal information (PI). The policy states:
“Authorized data files that contain PI and that need to be shared with other employees in the conduct of their assigned job responsibilities will be stored in a ‘shared directory’ such that access is controlled through the college’s centrally managed network security procedures.”
In order to be in compliance with Policy 1104, the transmission of PI should only be through the Secure File Transfer app or established Q-drive procedures.
TechLogic is the company that provides main circulation services to the JUL. The products that we use in the building include:
iTeam is the TCC computer management program.
PQAdmin is the staff management side. TCC librarians have access to PQAdmin to document patron information and log ons.
DeskQuest is the name of the log in interface.
The JUL's Facebook page highlights special events, programs, services, collections, and other topics relevant to JUL users.
The Social Media Organization Group is Sydney Gordon and Cleo Robertson.
K9 software is used on the computers in the youth fiction section of the children’s room. This software is purchased by Virginia Beach Public Library in order to comply with the Children’s Internet Protection Act guidelines regarding the blocking of websites that are inappropriate for children. Because this software largely uses text in order to block sites, it cannot be assumed that every website that is questionable will be blocked. Staff observing sites questionable for children being used on those computers should report the site address to the VBPL Community Services Manager who will investigate and contact K9 if appropriate.
An integrated library system (ILS), also known as a library management system (LMS), is an eterprise resource planning system for a library, used to track items owns, orders made, bills paid, and patrons who have borrowed.Wikipedia
The JUL has two public-access computer labs. The first floor computer lab (1CL) has 35 computers, 2 printers, a scanner, and a photocopier. The second floor lab (2CL) has 44 public access computers, 2 computers for engineering students, 1 ADA computer, 4 printers, and 2 scanners. The first floor lab has a VBPL-owned CAC reader, which reads the "Common Access Card," or the smart card that military and government workers may have for secured access to sensitive data and locations such as their leave and earnings statement.
Patrons need either a TCC ID (current students, faculty, and staff are entitled to unlimited time in the labs) or a current TCC community card or a VBPL D- or K-card (community patrons are entitled to 2 hours per day.)
Lab assistants are responsible for the following:
For technical assistance for TCC equipment, report the problem to a TCC staff member who can submit a Library Tech ticket or a HelpDesk ticket.
VBPL computers are all labeled with a red inventory tag, which will assist you in recognizing whether a computer is property of VBPL or TCC. After first troubleshooting a computer, please notify the floor manager on duty for VBPL for assistance in placing a HEAT ticket with the City IT department if needed.
Any problems with the AMH should be reported first to the floor manager before calling in an IT ticket, since the manager first needs to determine the error and if it can be fixed in house. AMH failures are reported to the library Tech Services division.
The TCC staff photocopier is on the 2nd floor in the staff area.
The public photocopier is in the 1st floor computer lab. Copies are $.10 per page ($.20 for double sided copies.) The copier also serves a scanner and can save to a flash drive.
Problems with these copiers should be reported to Tarena Caffee for troubleshooting and repair.
Scanners are available at no cost for public use in both computer labs. Customers will need a flash drive to save their work, but if they do not have one, they may borrow one from the desk to save their file and email it to themselves from a lab PC.
The JUL does not have a fax machine for public use, but there are free resources that allow patrons to fax from a computer. There are limits to the number of pages, and patrons may need to scan print files before faxing.
There is a computer identified for use by patrons with disabilities in the second-floor lab near the reference desk. The computer provides access to specialized software, and the adjustable-height desk is operated electronically. In the filing cabinet at the reference desk, there is the power cord to operate the adjustable-height desk, a flash drive with the JAWS program, and headphones for patron use at this machine.
Here are some links to basic training videos for the specialized software:
Wi-Fi is available on the TCC Networks: